Our Terms and Conditions

Q: How do I self-exclude from the platform?

Contact our 24/7 support team by live chat or at support@britisino.com, and we will close your account and return your balance. UK players may also register with GAMSTOP.

These terms form the contract between you and Britisino Casino, operated by Britsino Ltd under licence MGA/B2C/528/2023. Please read them before you register or play.

What Agreeing to These Terms Means

By registering an account on britsino-online.co.uk, ticking the acceptance box or otherwise using our platform, you confirm that you have read, understood and accepted these terms in full. The contract takes effect the moment your account is created and remains binding for as long as your account stays open.

1. These terms apply together with our Privacy Policy and any specific bonus or promotion terms; where those terms differ, the specific terms prevail.
2. If you do not accept any part of these terms, you must not open an account and must stop using our platform immediately.
3. We may reject any registration application at our discretion, and no account is guaranteed until we confirm it by email.

Who May Open an Account

You may register and play with us only if you are at least 18 years old, or the legal minimum age for gambling in your jurisdiction if higher. We run age verification checks at registration and identity checks before your first withdrawal. Accounts held by persons under the legal age will be closed and all winnings forfeited.

1. One account per person, per household, per IP address and per payment method. Duplicate accounts may be suspended without notice.
2. You must be resident in a jurisdiction where online gambling is legal. Players from the United States, France, Spain, Italy, Germany and the Netherlands may not register.
3. You must provide accurate personal details and valid photo ID, proof of address and, where requested, evidence of source of funds.
4. You are responsible for keeping your login details secure. All activity under your credentials is deemed to be yours.

Deposits, Withdrawals and Verification

You may deposit by Visa Debit, Mastercard Debit, PayPal, Trustly, Apple Pay, Paysafecard, Skrill, Neteller, MiFinity or Bank Transfer, with a minimum deposit of £10. Withdrawals are processed to Visa Debit, Mastercard Debit, PayPal, Trustly, Skrill, Neteller or Bank Transfer, with a minimum of £10 and a maximum of £5,000 per day. E-wallet withdrawals take 0 to 24 hours; cards and bank transfer take 1 to 3 business days. We charge no fees on deposits or withdrawals.

1. Before your first withdrawal we must complete verification (KYC). Until then, withdrawal requests may be held.
2. Funds must come from an account or card in your own name. Third-party payments are rejected.
3. We may request updated documents at any time, and repeated failure to comply may lead to account closure.
4. Dormant accounts, inactive for 12 consecutive months, may carry an administrative fee as permitted by applicable regulation, and we will notify you before any deduction.

Our Bonus Rules

Bonuses and promotions, including welcome offers, weekly cashback, reload bonuses, free spin drops and monthly prize draws, are governed by these general rules and by the specific terms published with each offer. Specific terms always take precedence over these general clauses.

1. Bonuses carry a wagering requirement, such as 35x on the welcome bonus, which must be completed within the stated validity period; unused bonuses and winnings are then forfeited.
2. While a bonus is active, do not exceed any stated maximum bet; we may void bonus funds if you do.
3. Certain games may be excluded or contribute at a reduced rate towards wagering; check each bonus's game weighting table.
4. Bonuses expire on the date stated in the offer terms. The welcome bonus, for example, is valid for 7 days.
5. One bonus per person, household and payment method. Claiming the same offer on multiple accounts is bonus abuse and voids all winnings.

Conduct We Do Not Permit

We expect fair play at all times. Fraudulent, abusive or illegal activity may result in account closure, forfeiture of balances and reporting to the relevant authorities.

1. No chargebacks or reversed transactions on deposits used for play.
2. No multiple accounts used to claim bonuses or bypass limits (multi-accounting).
3. No collusion, chip dumping, exploitation of software errors or use of bots, scripts or automated tools.
4. No use of VPNs, proxies or other tools to disguise your location and access our platform from a restricted country.
5. No play on behalf of another person, and no use of our platform for money laundering or any criminal purpose.

Limits and Self-Exclusion

You may set deposit limits, loss limits and session reminders at any time from your account settings, and our support team is available 24/7 to apply them for you. If gambling stops being enjoyable, you can request a self-exclusion period, during which we will close your account and take all reasonable steps to prevent you from opening a new one during the exclusion. UK players may also register with GAMSTOP for nationwide exclusion, and free support is available from GamCare and BeGambleAware.

1. A self-exclusion request takes effect as soon as we confirm it, and funds remaining in your account will be returned to you.
2. We are committed to noticing signs of gambling harm and may contact you, apply limits or suspend play where we believe it necessary.
3. Limits and exclusions exist to protect you; requesting their early removal is not guaranteed and never automatic.

Closing Your Account and Complaints

You may close your account at any time by contacting support via live chat or email at [email protected]. We will confirm closure in writing and return any withdrawable balance to your payment method. We may also close or suspend an account ourselves where these terms are breached, where verification fails, or where we are legally required to do so.

1. Complaints should first be raised with our support team, who aim to respond within a reasonable timeframe.
2. If you are not satisfied with our response, you may escalate the matter to the Malta Gaming Authority, our licensing regulator.
3. Nothing in these terms limits your statutory rights as a consumer under applicable law.

How We Update These Terms

We may amend these terms at any time to reflect changes in law, regulation, our licence conditions or our services. Amendments take effect 14 days after we publish them on this page, unless a shorter or longer notice period is required by law or stated alongside the specific change. Material changes affecting your rights will additionally be notified to you by email to your registered address.

1. Continued use of our platform after the notice period constitutes acceptance of the amended terms.
2. The version published on this page is always the current version; the date of the last update is shown on the page.
3. If you do not accept an amendment, you may close your account before it takes effect, and we will return your balance.

Frequently Asked Questions

How old do I have to be to play at Britisino Casino?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction, and we verify your age before your first withdrawal.

Can I open more than one account?

No. We allow one account per person, per household and per payment method, and duplicate accounts may be suspended.

How long do withdrawals take after verification?

E-wallet withdrawals take 0 to 24 hours, while cards and bank transfer take 1 to 3 business days, with a maximum of £5,000 per day.

How do I self-exclude from the platform?

Contact our 24/7 support team by live chat or at [email protected], and we will close your account and return your balance. UK players may also register with GAMSTOP.

Will you tell me when the terms change?

Yes. We publish changes on this page with 14 days' notice, and we email you about material changes affecting your rights.