Our AML and Verification Policy

We hold licence MGA/B2C/528/2023 from the Malta Gaming Authority, and that licence obliges us to know who plays at Britisino Casino. This page sets out, in plain terms, when we verify your identity, which documents we ask for, how we monitor transactions and what happens if a check is not completed.

Our Commitment Against Money Laundering

We operate under licence number MGA/B2C/528/2023 issued by the Malta Gaming Authority (MGA), and we are owned by Britsino Ltd. That licence binds us to the MGA's Anti-Money Laundering and Counter-Terrorist Financing regulations, alongside the UK's Proceeds of Crime Act obligations for our en-GB players. In practice this means we must identify every customer, understand where funds come from when patterns warrant it, and report suspicious activity to the relevant financial intelligence unit.

Our compliance function is led by a designated Money Laundering Reporting Officer (MLRO) who oversees the programme, trains our staff and reviews every alert. We do not treat these rules as paperwork: a single verified account is the foundation of fair play, safe withdrawals and responsible gambling for everyone on our platform.

When We Verify Your Identity

Verification points

Verification is not a single event. We run checks at three points: during registration, when we validate your name, date of birth and address against electronic databases; before your first withdrawal; and at any point your cumulative deposits or withdrawals cross a threshold that triggers enhanced due diligence under our licence conditions.

• Registration: electronic identity and age check against UK and EU data sources.
• First withdrawal: full document verification before funds are released.
• Thresholds: cumulative transactions above €2,000 trigger enhanced review; higher levels apply for high-risk profiles.
• Any time: we may re-verify if your details change or a monitoring alert requires it.

Documents we accept

We ask for three things: proof of identity, proof of address and proof that your payment method belongs to you. Clear, uncropped photos or scans of original documents are all we need.

• Photo ID: passport, driving licence or national identity card, valid and in date.
• Proof of address: utility bill, bank statement or council tax bill dated within the last 3 months.
• Payment method: photo of the card (first 6 and last 4 digits visible, middle digits and CVV covered) or a bank statement showing your account name for bank transfers and e-wallets.

How Our Verification Process Works

The process takes most players a few minutes to complete and, once documents are clear, our team reviews them within 24 hours. Here is the step-by-step flow.

• 1. Upload documents through the secure Verification section of your account, or email them if you prefer.
• 2. Our compliance team reviews each document against the details on your account.
• 3. If anything is unclear, we contact you by email within 24 hours with a specific request.
• 4. Once approved, your account is marked verified and withdrawals process normally.
• 5. You can check your verification status in your account dashboard at any time.

How your documents are protected

Documents are transmitted over TLS encryption and stored on access-controlled servers in the European Economic Area. Only trained compliance staff can view them, and access is logged. We never share your verification documents with third parties except where law or our regulator requires it.

Why We May Ask for Source of Funds

If your deposits are materially higher than your declared income or spending pattern suggests, or if a single deposit chain looks unusual, our licence obliges us to ask where the money comes from. This is not an accusation; it is a legal requirement that applies to every licensed operator.

Acceptable evidence includes recent payslips, a tax return or HMRC self-assessment, a pension statement, dividends or capital gains documentation, a signed solicitor letter for a property sale, or an inheritance grant. Bank statements showing regular salary credits often satisfy the check on their own. We assess whatever you provide within 48 hours and treat all source-of-funds material with strict confidentiality.

How We Monitor Deposits and Withdrawals

Every deposit and withdrawal on our platform passes automated screening against risk indicators, with human review for flagged cases. Two rules matter most to you day to day: we return withdrawals to the same method you used to deposit, and our limits apply per 24 hours.

Where the deposited and withdrawn amounts differ significantly, or where multiple payment methods appear on one account, we may request payment-method ownership documents before releasing funds. These checks protect your money as much as our licence: they stop someone else from draining your balance.

What Happens if Verification Fails

If documents are missing, unreadable or do not match your account details, we pause withdrawals on your account. Deposits may continue for a short grace period, but we will not release funds until the check is complete. You keep access to your account and can play, subject to our responsible-gambling tools.

If verification is refused outright, because a document appears altered, the payment method belongs to a third party or an identity cannot be confirmed, we close the account and return any remaining balance to the verified source of the funds. Suspicious cases are escalated to our MLRO and, where the law requires, reported to the authorities. Fraudulent accounts are permanently excluded and shared with industry exclusion networks.

If you disagree with a verification decision, contact our compliance team at [email protected]. Our live chat is staffed 24/7 and can route you to the right person within minutes.

How Long We Keep Your Documents

Our MGA licence requires us to retain verification records for five years after your account closes, and in some cases, such as an ongoing investigation, longer. Retention is not optional for us and it protects you too: if a dispute arises over a past transaction, the records settle it.

When the retention period expires, we delete or irreversibly anonymise your documents. You may request a copy of your verification data at any time under GDPR, and you may ask us to correct anything that is out of date.

Frequently Asked Questions

How long does verification at Britisino Casino take?

Most document reviews complete within 24 hours of upload. If we need something extra, such as a clearer photo or a source-of-funds statement, we email you with a specific request within the same timeframe.

Can I withdraw before my account is fully verified?

No. UK and MGA rules require full verification before the first withdrawal. We therefore ask you to upload your photo ID, proof of address and payment-method proof as soon as you register, so nothing delays your first cash-out.

Why must withdrawals go back to my deposit method?

The same-method rule is an anti-money-laundering requirement. It ensures funds return to the person who deposited them. Where a method cannot receive withdrawals, such as Paysafecard, we return funds to a verified bank account or e-wallet in your name.

What counts as proof of source of funds?

Payslips, a tax return, pension or dividend statements, a solicitor's letter for a property sale, or an inheritance grant. Three months of bank statements showing regular income is often enough on its own.

Is my passport safe with you?

Yes. Documents travel over encrypted connections, sit on access-controlled servers in the EEA and can be viewed only by trained compliance staff. We delete or anonymise them five years after your account closes.