Your wellbeing comes first
Gambling should stay a form of entertainment, never a way to make money or escape pressure. On this page we set out the tools we give you at Britisino Casino to stay in control, the signs that play may be turning harmful, and where free, confidential help is available in the UK.
Our commitment to safer play
We take player wellbeing seriously. Since Britisino Ltd launched the site, every account has run under our Malta Gaming Authority licence, which requires concrete safer-gambling measures, not just a policy page.
Our systems monitor play patterns around the clock. Sudden increases in deposit frequency, extended night-time sessions, or repeated failed withdrawals trigger a review by our trained safer-gambling team, who may then contact you with support options. Reality checks appear as an on-screen clock so you always know how long a session has lasted.
Warning signs to watch for
Problem gambling rarely announces itself. These signals, from our safer-gambling team and GamCare guidance, appear gradually, so an honest check against this list is worth doing regularly.
- Chasing losses by depositing again straight after a losing session
- Increasing deposits to feel the same level of excitement
- Hiding your play, deposits or statements from family and friends
- Borrowing money, or using funds set aside for bills, to gamble
- Feeling irritable, anxious or restless when you cannot play
- Gambling to escape stress, loneliness or low mood
- Losing track of time and skipping meals, sleep or work to keep playing
- Repeated unsuccessful attempts to cut down or stop
Tools you can use today
Set limits in two minutes
Every tool below is live in your account immediately, and you can find them all under My Account, then Responsible Gaming. Limits tighten straight away; raising them takes 24 hours to activate, a deliberate cooling period.
- Daily, weekly and monthly deposit limits, from £10 upwards
- Loss limits, capping what you can lose in a set period
- Wagering limits, restricting total stakes per day, week or month
- Session timeouts, logging you out automatically after a set duration
- Reality checks, an on-screen reminder of time played, from every 15 minutes
- Cooling-off periods, freezing your account for a chosen break
- Self-exclusion, a longer, firmer break covered in the next section
How self-exclusion works
Durations and what happens next
You can exclude yourself for 24 hours, 7 days, 30 days, 6 months, or permanently. During exclusion, your account closes to play and deposits, marketing emails stop, and we cannot reopen it early at your request, no exceptions.
Any balance stays safe and remains yours. We refund it to a verified withdrawal method of your choice within the normal 1–3 business day window, and any open bets already placed settle normally, with winnings returned the same way.
One exclusion covers every door
We also recommend registering with GAMSTOP, the free national self-exclusion scheme, which blocks you across all UK-licensed operators, not just us. You can register once at gamstop.co.uk and it takes minutes.
Keeping play away from minors
You must be 18 or over to hold an account with us, and we verify age against photo ID during KYC checks before your first withdrawal, with further proof of address and source of funds checks. Accounts fail verification and close if the holder is under 18.
Gambling is an adult activity, so keep your login details private and never let children watch you play. Parental control software such as Net Nanny, Qustodio or parental filters in Windows, macOS, iOS and Android settings can block gambling sites on shared family devices.
Free help outside our site
If any item on the warning-signs list felt uncomfortably familiar, free, confidential support is one call away. These UK organisations employ trained advisers, many with lived experience, and none of them share anything with us.
- GamCare, 0808 8020 133, open 24 hours a day, gamcare.org.uk, plus live chat and group forums
- National Gambling Helpline, run by GamCare on the same number, 0808 8020 133, for advice on debt and family impact
- BeGambleAware, begambleaware.org, free information and a self-assessment quiz
- GAMSTOP, gamstop.co.uk, free UK-wide online self-exclusion
- Citizens Advice, 0808 223 1133, citizensadvice.org.uk, for gambling-related debt advice
Talk to us any time
Our live chat runs 24/7, and choosing the Responsible Gaming option routes you to advisers trained in safer-gambling conversations. They can set limits, start an exclusion or simply listen, with no judgement and no records that affect your standing as a player.
Prefer email? Write to [email protected] with the subject line Safer Gambling and our specialist team replies within 24 hours. Asking for help is a sign of control, not weakness, and we will act on any request the same day.
Frequently Asked Questions
Can I reverse a self-exclusion at Britisino Casino?
No. Once active, an exclusion cannot be lifted early, whatever its duration. It ends automatically at expiry, except permanent exclusions, which never end.
What happens to my money when I self-exclude?
Your balance stays yours. We refund it to a verified withdrawal method, typically within 1–3 business days, and any open bets settle normally.
Do deposit limits apply instantly?
Lowering or adding a limit takes effect immediately. Raising or removing one waits 24 hours, giving you time to reconsider.
Is Britisino Casino part of GAMSTOP?
Yes. We support GAMSTOP registration, and we recommend it because it covers every UK-licensed operator, not just our site.
Is there a minimum age to play?
Yes, 18. We verify your age with photo ID during KYC checks, and accounts held by anyone under 18 close immediately.