Privacy Policy at Britisino Casino
This Privacy Policy explains what personal data Britisino Casino collects when you play with us, how we use it, and the control you have over it. It applies to every visit to britsino-online.co.uk and to your player account with us.
Data We Collect
We collect only the data we need to run your account legally and safely. When you register, we ask for your name, date of birth, email address, phone number and residential address. Before your first withdrawal we request verification documents: a photo ID, proof of address and, where required, evidence of source of funds.
- Identity data: name, date of birth, address, email, phone number
- Verification documents: passport or driving licence, utility bill, bank statements or payslips for source-of-funds checks
- Transaction data: deposits, withdrawals, payment method details, bonus and wagering history
- Technical data: IP address, device type, operating system, browser, approximate location
- Gameplay data: games played, session times, bets, wins, losses, chat transcripts
- Marketing preferences: which communications you have opted in or out of
How We Use Your Data
We use your data for seven purposes. First, to create and manage your account. Second, to verify your identity and age under our Know Your Customer obligations. Third, to process deposits and withdrawals through Visa Debit, Mastercard Debit, PayPal, Trustly, Skrill, Neteller and bank transfer. Fourth, to prevent fraud, money laundering and bonus abuse.
Monitoring and marketing
Fifth, we monitor play patterns to support responsible gambling, including deposit limits, loss limits and session reminders you have set. Sixth, we send you marketing messages only where you have consented, and we honour your preferences at every step. Seventh, we meet legal and regulatory obligations owed to the Malta Gaming Authority, including audit and reporting duties.
Our Legal Bases
Contract
We process your identity, transaction and gameplay data to perform the contract between us. Without it we cannot open your account, process your payments or pay out your winnings.
Legal obligation
We process verification documents and transaction records because gambling and anti-money-laundering law requires it. These obligations cannot be waived by you or by us.
Legitimate interest
We rely on legitimate interest for fraud prevention, security monitoring, responsible-gambling analysis and improving our service. We weigh our interests against your rights and process only what is necessary for each purpose.
Consent
We rely on your consent for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
How Long We Keep It
We keep each category of data no longer than necessary. Gambling regulation requires us to retain transaction and verification records for at least five years after your account closes. Marketing data is deleted as soon as you withdraw consent or ask us to erase it.
| Data category | Retention period |
|---|---|
| Identity and account data | Duration of the account, then up to 5 years |
| KYC verification documents | At least 5 years after account closure |
| Transaction and payment records | At least 5 years after account closure |
| Gameplay and chat logs | Up to 5 years where regulation requires |
| Technical and IP data | Up to 12 months for security analysis |
| Marketing preferences | Until consent is withdrawn or erased on request |
Who We Share It With
We never sell your personal data. We share it only with parties who need it to deliver our service, and always under strict data-processing agreements.
- Payment processors handling your deposits and withdrawals
- KYC and AML verification providers checking your documents
- The Malta Gaming Authority and other competent regulators, on request
- Game providers whose titles you play, limited to the data needed to run the session
- Analytics and hosting providers supporting site performance
- Professional advisers such as auditors and lawyers, where legally permitted
Your Rights Over Your Data
You control your personal data. Contact us at [email protected] and we will respond within one month.
- Access: get a copy of the data we hold about you
- Rectification: correct inaccurate or incomplete data
- Erasure: ask us to delete data we no longer need
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interest
- Withdrawal of consent: stop marketing at any time
- Complaint: lodge a complaint with the UK Information Commissioner's Office or your local data protection authority
Verification of requests
Before we act on a rights request, we verify your identity so that data never reaches the wrong person. Where regulation forces us to keep certain records, we will tell you which records we must retain and why.
Cookies and Tracking
We use essential cookies to keep you logged in and to protect the site, plus optional analytics and marketing cookies that run only with your consent. You can change your cookie choices at any time from the cookie banner or your browser settings. Full details, including a list of each cookie and its purpose, are set out on our separate Cookies Policy page.
How We Protect Your Data
We encrypt data in transit with TLS and encrypt sensitive records at rest. Access to player data is restricted to trained staff who need it for their role, and every access is logged. Our systems sit in secure data centres with regular penetration testing.
If a breach happens
If a personal data breach occurs, we notify the competent supervisory authority within 72 hours of becoming aware of it. Where the breach poses a high risk to you, we will also inform you directly and explain what we are doing about it. Questions for our data protection officer can be sent to [email protected].
Frequently Asked Questions
How long does Britisino Casino keep my verification documents?
Gambling regulation requires us to retain KYC documents for at least five years after your account closes. After the retention period expires, we delete them securely.
Can I stop marketing emails from you?
Yes. Withdraw consent at any time via the unsubscribe link in any email or by contacting [email protected]. We stop marketing messages immediately.
Do you sell my personal data?
No. We share data only with payment processors, verification providers, regulators and service partners who need it to run your account.
How do I request a copy of my data?
Email [email protected] with a data access request. After verifying your identity, we send your data within one month.